Parcel Delivery...or not

[Mad Mart]

On Monday I ordered a parcel to be picked up for next day delivery via Parcel2go using Yodel. The parcel was picked up ok but wasn't delivered until two days later. So today I went on to Parcel2go's website and had an on-line chat to see if I could get a refund. This is how it went:-


Welcome to Parcel2Go. Someone will be with you shortly
You are now chatting with 'Stephanie'
Stephanie: Hello, you are chatting to Stephanie. How can I help you today?
Martin Stone: Hi Stephanie. I paid for this parcel to be delivered the next day but it took two days. Can I get a refund?
Stephanie: I do apologise about this, Martin.
Stephanie: Can you give me a minute or two to look into this for you?
Martin Stone: OK
Stephanie: Thanks
Stephanie: I do apologise for the delayed delivery, Martin.
Martin Stone: Yes, you've already said that. Can I get a refund please?
Stephanie: I'm afraid that as this isn't a guaranteed service, we wouldn't be able to offer a refund unfortunately.
Martin Stone: I'm sorry!!! I've paid extra to have a parcel delivered the next day and now you're telling me it's not guaranteed?
Stephanie: This is stated when you book, but I can offer a refund of the difference between this service and Yodel XPressPack 48?
Martin Stone: Well that would be something I suppose. OK.
Stephanie: OK, the difference in price is 30p, which I can refund to the source of payment, or alternatively I can offer £2 to PrePay, which can be used on future orders with us.
Martin Stone: Future orders? I don't think so. Just refund the 30p please.
Stephanie: OK no problem Martin.

...a bit of a pause here awaiting a further response...

Martin Stone: OK, are we finished?
Stephanie: Yes that's all sorted, unless you'd like help with anything else?
Martin Stone: No, that's it thank you. Bye.

I must admit that I did not see anything telling me that this service was not guaranteed, so I should read more closely next time, obviously not on Parcel2go.

Still, it was nice to have a rant.

[xvivalve]

I use interparcel.com

Having had parcels go missing, never mind late delivery, with 'budget' carriers too many times, I now always use UPS and the 48 hour option...parcels are usually delivered by them on the next working day.

UPS do charge more, but it is a professional service rather than someone trying once to find the address whilst using their own car! You can reduce the cost by dropping off at store option, which for me working from home and the store being the corner shop at the end of the road is often convenient.

[SprintMWU773V]

I've usually been alright with Yodel. What I will not do though is use My Hermes or Hermes generally, they are cheap and for a reason. You may or may not get your parcel delivered. It all depends if the person delivering can be bothered or if they have time.

We use UPS at work so I usually pay for shipping via them. That said they did manage to deliver a parcel to Amazon for no good reason the other week when it was supposed to be going to someone in Norfolk. Somehow they got it sorted and the parcel was sent to the right place about 2 weeks later. For that reason whilst I was disappointed by UPS on that occasion I was genuinely impressed that they did all they could to get my item to where it needed to be.

[tony g]

Notice the common theme here Mart and Alun

Tony

[tony g]

Its me that the parcel companies screw over as well as the good folks that go to the trouble of the p and P !

Tony

[xvivalve]

You are the weakest link, Tony!

[tony g]

Thats my point! Story of my life

Tony

[TrustNo1]

I dread it when a seller states that have used Yodel, some of their drivers can't find the depot of the largest recovery company in Southampton and their local collection depot is in a another city which they expect you to go to after not being able to find an address.